Legal Notes and General Conditions of the Contract
1. Scope and object of the contract.
1.1. These General Contract Conditions govern the relationship between the Verdeaqua Rooms (hereinafter "VR") and the Customer with regard to the provision of accommodation services chosen by the Customer in the booking proposal made between those offered by the Structure, viewable on the website XXXXXXX or on the website XXXXXX
1.2. The request for the provision of the Services can be made by the Customer by submitting the Booking proposal to the VR through: sending an email to the email box XXXXX or XXXXX ; by telephone, in verbal form, by contacting the number +39 3208006295; through the online booking procedure on the site.
1.3. The contract is considered concluded at the moment in which the customer formulates the booking proposal in the manner provided for in point 1.2. and brings it to the attention of the VR. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by theVR at the same time as the proposal is received or immediately thereafter.
1.4. If the activation of the Services cannot take place due to impediments not attributable to the VR, the contract will be terminated automatically, without this implying any kind of responsibility of the B&B towards the Customer.
2. Activation and provision of the Service.
2.1. When the Service is activated, the VR guarantees the Customer: - enjoyment of furnished housing units (hereinafter "Rooms"), in number and type defined in the Proposal. - internet connection, weekly cleaning and linen change, and any service required by the current regional law on Guesthouses.
2.2. the VR will deliver any other accessory equipment for the complete use of the chosen Services (keys, cards, etc.) on loan to the Customer. 2.3. The Customer must use the Rooms, common areas and equipment so as not to disturb the normal performance of the Service and to third parties housed in the VR facilities. The Customer will be liable exclusively for any direct damage resulting from the breach of this obligation, holding the VR free from any consequence, cost or charge.
2.4. The customer will hold the VR harmless from any prejudice, damage, liability, expenses, including legal, suffered or sustained by the VR, furthermore it will release him from any action, reason, claim made by third parties against him that may find cause or reason in behavior and / or omissions that are in any case attributable to the same Customer or are in any case the consequence of the non-observance and / or violation of the precepts envisaged by these General Terms and Conditions.
3. Booking and Payment.
3.1. In the case of reservations for the future, the VR requires the customer to pay the amount due one week in advance of the first day of arrival and overnight stay.
3.2. Failure to pay the amount due in the above terms will result in forfeiture of the booking, without the need for any communication by the VR.
4. Duration of the Contract, cancellations and penalties.
4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are met: - the Customer and the third parties connected to it, or employees of it, have definitively left the Housing structure of the VR; - the Customer has paid the entire amount due to the VR.
4.2. Check-in must take place between 3.00 PM and 7:00 PM, there is no possibility of using the entire structure before this time. Any late arrival must be agreed in advance with VR. Failure to give notice may cause problems not due to VR. It is possible to access the building autonomously, following the info that VR will give you after reserving, in this way it will be possible to access the building after 7 pm, but not before 3 pm, unless differently defined with VR. The Check-out must strictly take place not later than 10.00 am, if this does not happen a further night will be charged.
4.3. the Customer has the right to cancel the reservation and terminate the contract in terms of the times indicated in point 3.1. No reimbursement is provided for the guest who leaves VR in advance whatever the cause is.
5. Protection of privacy.
5.1. The Customer is informed, pursuant to Article 13 of Legislative Decree No. 196/2003, that the processing of personal data provided to VR is necessary in order to allowVR directly or also through third parties to fulfill the obligations arising from the present contract or for the fulfillment of the obligations foreseen by the Law or by the regulations.
5.2. The data controller is the legal representative of VR.
6.1. Upon arrival at VR, valid identity documents (Passport, Identity Card) required for the registrations required by current legislation must be handed in. Failure to comply with this obligation constitutes a violation of the rules of the penal code and authorizes us to request the immediate abandonment of VR. The data of our guests are treated in accordance with current privacy legislation.
7. Responsibility of VR.
7.1. The B&B will be responsible for the non-fulfillment of the contract and for the provision of the Service exclusively for reasons attributable to It.
7.2. If the customer upon arrival finds a different Service than the one agreed but accepts it anyway, he / she automatically defaults from any compensation claim and the new Service replaces, by agreement of the parties, the previously agreed one.
8. Limits of liability.
8.1. The VR will not be responsible in the event of delays, inconveniences, malfunctions and / or interruptions of the Service due to: - unforeseeable circumstances or force majeure; - tampering with or interventions on the service or equipment carried out by the Customer or by third parties not authorized by the VR; - damage or inconvenience caused by the total or partial interruption of the supply of electricity or water; - The VR will not be responsible for valuables owned by customers and brought within the structure.
9. The management recommends:
9.1. Silence / Children. Total silence must be observed from 11.00 pm to 08.00 am and from 2.00 pm to 4.00 pm and always in the public area like stairs or lift. Children must always be accompanied by an adult. In any case, a behavior must be maintained that at no time of day and in no way affects the tranquility of others.
9.2. Cleaning. The reorganization of the rooms is daily. Rooms must be vacated by 10.00 am for cleaning. Cleanings are guaranteed everyday from 10 am to 1 pm, if the rooms are not vacated by 10:00, cleaning will slip to the next day. We kindly ask you to arrange your personal belongings in order to allow such cleaning.
9.3. Other Guests. It is strictly forbidden to bring other people into the room, on the terrace and in any area of the VR without the authorization of the manager, under penalty of € 250.00. The client will not be able to sublease or loan the room, in whole or in part, under penalty of the termination of the booking fee and a penalty fee of € 250.00.
9.4. Breakfast. VR doesn't make Breakfast service but a supply of minibar will be provided in each room.
9.5. Smoke / Weapons / Drugs. It is strictly forbidden to introduce, weapons, drugs and more. Immediate termination of the contract. Smoking in the room is strictly prohibited. You can freely smoke on the terrace, strictly using the ashtrays therein.
9.6. Personal objects. Objects of any kind cannot be left in the corridors or common areas. The VR is not responsible for personal items left unattended. N.B. no liability is accepted for loss of theft or damage to objects of your property left in unattended rooms.
9.8. Pets. It is strictly forbidden to bring animals of any kind or size into the VR.
9.9. Sense of modesty. It is strictly forbidden to walk around the VR wearing clothing that could offend the decency of others. In any case it is forbidden for the Customer to perform acts, and to behave in such a way that could cause disturbance to other inhabitants of the building. 9.10. Toilet. We recommend a correct and civil use of the hygienic services, avoiding to throw anything in the w.c. (use the appropriate baskets).